Housekeeping Management Resources — hotelcasinohk.com

Current Occupation: Hotel & Casino Housekeeping Operations | Digital Procedures, Checklists & Field-Tested Systems | 30 Years Housekeeping Management Experience — hotelcasinohk.com

CURRICULUM VITAE

Surname: Papageorgiou

Name: Stavros

Date of birth: 1-3-69, Cyprus

Area of residence: Thessaloniki, Greece

Marital status: Married

Studies: Les Roches International School of Hotel Management | SHA Swiss Hotel Association

Contact: For all enquiries, please use the live chat on our website.

During my studies I had the opportunity to work at the establishments listed below:

Hotel Baur au Lac, Zurich, 5 star hotel, Switzerland
All service functions (Room service, Banquets, Restaurant service à la carte, Hotel lobby service)

Grand Hotel Concorde 4 stars, Lyon, France
Chef trainee, Restaurant Français, Le Fiorelle

Mexican Chain restaurant-club, Manana, Geneva, Switzerland
Restaurant manager

Languages: Greek (native) | English (fluent, proficiency) | French (fluent, B2) | German (basic)

Computer knowledge: Microsoft Office, Word, Excel, Outlook, Internet, Fidelio, Protel, Opera

WORK EXPERIENCE

Housekeeping Management Training Services

In July 2024, I launched an online housekeeping management training business, delivering practical digital courses and coaching for hotel owners, executives, and supervisors. Content is built on real-world systems and techniques, helping hospitality professionals lead their housekeeping teams with confidence and efficiency.
hotelcasinohk.com

July 2019 – 30/11/22 — Mediterranean Beach Hotel, 4 star plus, Stademos Hotels, Cyprus — Executive Housekeeper

Stademos Hotels is a dynamic and modern hotel chain in Cyprus, comprising three superior deluxe properties: the Mediterranean Beach Hotel and the Amara Hotel in Limassol, and the Elysium Hotel in Paphos.

At the Mediterranean Beach Hotel, I was responsible for the cleaning and maintenance of 292 rooms, as well as the cleanliness of all public areas, restaurants, and outdoor spaces. I managed a team of 45–50 staff, including floor supervisors, room attendants, public area cleaners, housemen, and laundry personnel.

During this period, I reorganised the department, trained staff on new procedures, purchased new cleaning equipment, and installed detergent dispensing systems for room attendants. I also conducted linen inventories, replaced damaged uniforms and linen, and updated and filed all departmental operating procedures electronically. Additionally, I led the implementation of all required adjustments to comply with COVID-19 cleaning regulations for guest rooms and public areas.

In addition to my Executive Housekeeper duties, I regularly covered Hotel Duty Manager shifts, handling guest complaints and first aid emergencies as needed.

The hotel operated year-round and hosted numerous F&B events and weddings.

Trainings attended during this period:

• CPR Seminar (Sept. 2019)
• Management of Performance Evaluation and Development (Oct. 2019)
• Staff Bravo Application (Internal Staff Motivation Programme)
• HMPRO — Room Malfunction Recording System (Mobile Device)
• Lifeguard & First Aid Seminar — March 2021 (24-hour training)

Hotel Philippion, 4 star, Thessaloniki — Operations Manager, October 2017 – September 2018

Main Responsibilities: Responsible for the smooth operation of all hotel departments, including Reception, Housekeeping, Food & Beverage, and Engineering.

• Job descriptions were reviewed and redefined to accurately reflect the actual tasks of each team member.
• Staff training was conducted across departments; an HR contractor was engaged for the training of F&B waiting staff.
• Ongoing staff interviews and recruitment were carried out to address vacancies and manage staff turnover.
• Logbooks were introduced in each department to ensure consistent daily communication.
• A maintenance programme was established to record daily room malfunctions, burned-out lamps, and damages to hotel public areas.
• Inventories were conducted across all departments, covering equipment, cutlery, crockery, and beverage and food supplies.
• New inventory sheets were created to streamline and facilitate stock-taking processes.
• Menu revisions were carried out where needed. A new à la carte menu was developed in collaboration with the Chef, and a separate menu was created for the pool area.
• F&B cost control measures were implemented, with F&B sales recorded and tracked against purchases.
• In-room information folders were placed in all guest rooms, displaying menus and general hotel information.
• All supplier contacts were recorded along with relevant operational information.
• EFET cleaning standards were established for guest rooms and kitchen areas.
• Event orders were introduced for F&B functions to improve internal communication and coordination.
• Regular key staff meetings were scheduled to enhance team interaction and communication.
• Direct supervision of large F&B functions was provided, along with additional staff support during periods of high room occupancy.
• Daily inspections of room cleanliness and overall property appearance were carried out.
• Professional appearance standards were set and upheld for all staff members, leading by example.
• Christmas decorations and floral displays were coordinated and set up throughout the property.
• Supplier-related issues were handled effectively, drawing on over 26 years of industry experience in Thessaloniki.

Kassandra Palace Hotel, 5 star, Chalkidiki — Housekeeping Manager, May 2017 – October 2018 (Seasonal)

• Responsible for the daily cleaning and maintenance of 270 guest rooms across various categories, including Double Sea View, Double Mountain View, Deluxe Suites, and Junior Suites.
• Responsible for the cleanliness of all hotel public areas, including the Spa and restaurants.
• Managed a team of 27 staff members, comprising an Assistant Housekeeping Manager, room attendants, and laundry attendants.
• Responsible for the daily replenishment of guest amenities, cleaning supplies, and paper supplies.
• Conducted weekly stock inventories across all housekeeping supplies.
• Proficient in the use of the Fidelio Property Management System.
• Reported directly to the hotel owner.

Hyatt Regency Casino Thessaloniki, 1996 – March 2017

Position: Housekeeping Manager — Managing a team of 50 staff members.

• Responsible for the 24-hour cleanliness of all casino indoor and outdoor areas, serving approximately 2,500 visitors per day. Scope included 1,100 slot machines, 80 gaming tables, 3 restaurants, a show theatre with a capacity of 650 persons, back-of-house areas comprising 40 offices, and staff restaurant facilities.
• Responsible for staff training on deep cleaning tasks, including carpet shampooing using injection-extraction machines, operation of floor scrubbers, dry powder carpet cleaning, marble polishing, high-level area cleaning using elevated access machines, and outdoor pressure washing.
• Responsible for uniform procurement across 12 departments and the purchase and inventory management of restaurant linen, with an annual uniform budget of €30,000.
• Responsible for managing an operational budget of €65,000 across various expense categories.
• Responsible for the operation and maintenance of the uniform conveyor system used for staff uniform distribution.
• Responsible for all indoor floral displays and plant maintenance throughout the property.
• Responsible for the planning and installation of Christmas decorations across all indoor areas.

Electra Palace Hotel, 5 star, Thessaloniki, Greece — 1993–1996 (150 rooms)

Position: Housekeeping Manager — Responsible for the cleanliness of 150 guest rooms, all hotel public areas, and laundry operations, managing a team of 23 staff members.

Seminars & Professional Development